Effective date: 2026-11-05
Bytell Press LLC (“we,” “us,” “our”) sells informational and educational digital downloads — business plans, operations playbooks, and financial model templates — through guest checkout. We do not run user accounts and we never see payment card numbers.
This policy explains, in plain language, what personal information we handle, where it comes from, what we do with it, how long we keep it, and how to ask us to stop.
Checkout is handled by Lemon Squeezy, our merchant of record. From a completed order we receive your name, email address, billing country (and address where provided), the product purchased, the price paid, and the payment method type. Lemon Squeezy handles the card itself; we never receive or store card numbers. Lemon Squeezy also delivers your download links and records the delivery.
The free-sample form on our site asks for an email address so the files can be delivered. When you submit it we record the email address, the product requested, the page you were on, your country (from the connection), the time, and the exact wording of the consent option shown to you together with whether you ticked it. This record is held briefly at our hosting provider (Cloudflare, up to 90 days) and then moved into our customer records. Your address is also passed to Lemon Squeezy to pre-fill the free checkout.
If you tick the optional box to hear about new systems, we may send you occasional marketing email until you unsubscribe. If you do not tick it, we do not add you to any marketing list.
When you write to support@bytellpress.com we keep your email address and the content of the conversation so we can answer you and keep a record of what was agreed.
We also contact small-business owners who have not dealt with us before. For that we collect business contact details from public sources: state business-registration records (for example, Secretary of State filings in Connecticut, Florida, New York and Colorado) and the business’s own published website. From those sources we may hold the business name, the filing date, the business address, the name of a principal or registered agent as it appears in the filing, a business email address, and the website address. We use a web search service to locate a business’s public website from its registered name.
We use this information for one purpose: to send a small number of business introductions by email about our products. Every such message carries our postal address and two ways to stop them: reply “no thanks”, or use the unsubscribe option your mail client shows. We do not sell or rent this information.
Links in our business-introduction emails are unique to the recipient. When such a link is opened we record that it was opened, the time, the country of the connection, the browser’s user-agent string, and a bot-likelihood score supplied by Cloudflare. This tells us whether our emails are being read at all; it does not follow you to other websites and sets no cookie. These records are kept for up to 3 months at Cloudflare and summarised against the business-contact record described in §4.
We use Cloudflare Web Analytics to count page views. It does not use cookies, does not fingerprint visitors, and is configured to exclude visitors in the European Union from data collection. We do not use Google Analytics, advertising pixels, or any third-party advertising tracker.
These providers handle personal information on our behalf, under their own privacy terms:
Our customer and contact records themselves are kept on equipment we control. We may also disclose information when the law requires it.
| Information | Kept for |
|---|---|
| Order records (name, email, address, product, amount) | 7 years, for tax and accounting |
| Support correspondence | For as long as we have a relationship with you, and as long as legal and tax records require |
| Free-sample sign-ups who opted in to marketing | Until you unsubscribe |
| Free-sample sign-ups who did not opt in | Delivery details only, retained with the order by Lemon Squeezy; our copy is not used for marketing |
| Public-source business contacts we never wrote to | 12 months from collection, then deleted |
| Public-source business contacts we wrote to, with no reply | 24 months from our last message, then deleted |
| People who asked us to stop | The email address only, kept on our suppression list indefinitely so we can honour the request |
| Email-link open records | 3 months at Cloudflare; a per-contact summary follows the contact record above |
| Backup copies | Backups are retained for up to 12 months and then expire; deletions reach backups on that cycle |
Send any of these requests to support@bytellpress.com with the subject “Privacy request”. We answer within 30 days.
Our products and our business introductions are aimed at businesses in the United States. If you are in the European Union, the United Kingdom, or another jurisdiction with data-protection law, the rights above are available to you in the same way; where that law applies we rely on the performance of your purchase, your consent to marketing, and our legitimate interest in contacting businesses listed in public registers as the bases for processing.
Our products are for business owners. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, email support@bytellpress.com and we will delete it.
When our practices change we update this page and its effective date. Material changes will be visible here; your continued use of the site after a change means you accept the updated policy.
Bytell Press LLC
Email: support@bytellpress.com
Postal Address: 8401 Mayland Dr Ste A, Richmond, VA 23294