Draft — effective on site launch (attorney review pending).
If a bundle isn't right for you, email support@bytellpress.com within 7 days of purchase from the email address you used at checkout. That's the entire process — no forms, no questions. Refunds are issued through Lemon Squeezy (our merchant of record) to your original payment method; processing time depends on your bank, typically 5–10 business days.
Because production starts on your specific business, the Custom edition is refundable before production begins on your confirmed intake — not after delivery. Scope is confirmed with you in writing before any work starts. The included revision round is how we make delivery land right.
The free sample has no payment to refund. If the download didn't arrive, support will re-issue it.
Upgrade packs follow the same 7-day guarantee as the edition tiers.
If something went wrong, email us first — a refund through support is faster for you than a card dispute, and we honor the guarantee as written.